Refund Policy
This page says exactly when we refund a payment and when we do not, so that nobody has to guess after being charged. It is part of our Terms of Service.
The short version. There is a free plan, so you can try ZEUS AI before paying anything. Paid subscriptions are not refunded for the period you are already in — you cancel and keep access until it ends. We do refund renewals you did not want and never used, and we always refund our own billing mistakes.
The free plan never charges you
The free plan requires no card and never bills you. If you never enter a payment method, there is nothing to refund. We recommend using it first: it is the reason the paid plans do not carry a money-back window.
Cancelling a paid subscription
- You can cancel at any time, from your account or by writing to us. Cancelling is immediate and stops all future charges.
- You keep full access until the end of the period you already paid for. We do not cut off a period you have paid.
- The period you are currently in is not refunded, in whole or in part. This includes your first payment.
Renewals you did not want
Subscriptions renew automatically until you cancel. If a renewal catches you by surprise, we refund it in full when both of these are true:
- you ask within 7 days of the charge, and
- you have not used ZEUS AI during that new period.
We check the second one against our own usage records, not against your word, so you do not have to justify anything. If you did use the product in the new period, the charge stands and the cancellation applies to the next renewal.
Billing errors are always refunded
If we charge you twice, charge you after a cancellation, charge the wrong plan or the wrong amount, we refund the difference in full and without a time limit. That is our mistake, not a refund request.
If we discontinue the service
If we shut down ZEUS AI, or permanently remove a feature that was the reason you subscribed, we refund the unused part of what you have paid, prorated by day. The commitment is symmetric: we do not refund a period you chose to stop using, and we do not keep money for a period we stopped serving.
Consumers in the EU, EEA and the UK
ZEUS AI is a business tool, and subscribers are normally sellers buying it for their business, which is not a consumer purchase. If you are nonetheless acting as a consumer — outside any trade or profession — consumer law in the EU, EEA and the UK gives you a 14-day right to withdraw from a distance contract, and nothing on this page removes it. Because access starts immediately, by subscribing you ask us to begin performance right away; if you then withdraw within those 14 days, we refund what you paid minus the proportion of the period already served. Write to us and say you are exercising your right of withdrawal.
How to ask
Email contact@zeusseller.com from the address on the account and tell us what happened. You do not need a form or a reason.
- We answer within 3 business days.
- Approved refunds are issued through Stripe to the original payment method.
- Your bank usually shows the money within 5 to 10 business days; that part is outside our control.
Before you file a chargeback
Please write to us first. A chargeback takes weeks, costs us a fee and locks the account while the bank investigates, and in most cases we would have refunded you the same day. If we get something wrong, telling us is faster than telling your bank.
Changes to this policy
If we change these terms we will update this page and the date above. The policy that applies to a payment is the one published on the day you were charged.
Contact
The term "Etsy" is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy.